Refund policy
Return & Refund Policy – DeadstockDenimLA
We want you to be satisfied with your purchase. Please review our policy below before making a return.
Return Window
We accept returns within 14 days of delivery. Items must be shipped back within this timeframe to be eligible.
Eligibility for Returns
To qualify for a return:
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be included
- No signs of wear, damage, or alteration
Non-Returnable Items
- Final sale items
- Gift cards (if applicable)
How to Start a Return
To initiate a return, contact us with your order details:
- Email: deadstockdenim@outlook.com
- WhatsApp: 203-837-6223
We will provide return instructions once your request is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear on your account
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you need a different item or size, please return your original item and place a new order.
Contact Information
For any questions, reach out to us:
- Email: deadstockdenim@outlook.com
- WhatsApp: 203-837-6223
- Location: Los Angeles, California